Responsibilities for User Support Technician

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Experience and specialization

Computer and technology knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Programming software
• Website creation and management software

Additional information

Security and safety

• Bondable
• Basic security clearance

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking

Personal suitability

• Accurate
• Client focus
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience

1 year to less than 2 years